Privacy at Wanted Win
What data do we collect?
We collect identity details such as your name, identification or passport number, birth date, gender and nationality. Contact data includes your residential address, e-mail address and phone number.
Account and payment records can include card or bank details, deposits, withdrawals and payment history. We also process game preferences, wagers, session records and win or loss statistics. Technical data may include your IP address, browser version, device, operating system and location data.
Verification records can include identity documents, proof of residence, source-of-funds evidence and other due diligence materials. Messages and information you send through chat, e-mail or support are also part of the data we handle.
Where does it come from?
Some information comes directly from you when you register, make payments or speak with support. Cookies and similar tools collect some technical and usage information automatically. We may also receive data from payment processors, affiliate partners, verification providers and public authorities.
Why do we use it?
We use your data to open and run your account, provide games, handle deposits and withdrawals, answer questions and manage complaints. It also helps us meet legal duties, verify players, support responsible gaming, prevent fraud, monitor risk, audit our work and improve how our services perform.
Marketing messages and personalised offers are sent only with your consent. You can take that consent back at any time in your account settings or through our support team.
Who may receive it?
Data may be shared when needed with payment processors, game studios, platform partners, technology providers, identity and anti-fraud services, professional advisers, regulators, courts and law enforcement. A business successor may receive it after a merger, restructuring or sale. Marketing agencies receive data only if you opted in.
AI providers that help us administer support conversations, create support tickets, examine conversation patterns and assist with responses act as processors with restricted access to the customer messaging workspace. Some providers process data in other countries. We use recognised transfer safeguards where required.
How long is it kept?
We keep personal data only as long as its purpose or a legal, regulatory or contractual duty requires. Financial and AML records are generally kept for at least five years after account closure. Technical and behavioural records remain for as long as needed for fraud management, gaming behaviour or legal claims. Anonymous or aggregated information may be retained indefinitely for analysis and reporting.
What can you ask us to do?
You may request access to your data, correction of incomplete or inaccurate information, erasure where the law permits, restriction of processing, or a portable copy in a structured format. You may object to certain processing, including direct marketing, withdraw consent, and complain to a supervisory authority in your jurisdiction. We may ask for documents to verify your identity before acting on a request.
What about minors?
Our site is only for people aged at least 18 or above the higher legal age where they live. We do not knowingly process data from anyone under 18. Contact us if you believe a minor has used our services.
How is data protected?
We use access controls, account authentication, encryption in transit and at rest, firewalls, monitoring and vulnerability testing to reduce the risk of loss, misuse, unauthorised access, alteration or destruction. Protect your username and password, and enable two-factor authentication, which is strongly recommended.
How do you contact us?
For privacy questions or to exercise a data right, e-mail the Data Protection Officer at [email protected].