Terms of Play

Who can play?

You must be at least 18 years old or the legal age required where you live, whichever is higher. You are responsible for checking and following your local rules before you register, deposit or play.

Residents of a number of countries and territories cannot deposit or play for real money. Availability can also differ by game. Some games are closed in some places because their providers require it. Getting around a provider block with a VPN is strictly forbidden, and your winnings may be confiscated if you do it.

Your account

You may have only one account at a time. If you create or use a duplicate, all payments are cancelled and the affected account or accounts are terminated. Bonuses and winnings gained through a duplicate account are voided.

Register in your own name, give accurate information and keep your details current. Your account is for your personal entertainment only. It must not be used for commercial profit or made available to another person.

When do we verify you?

Verification checks that you are the account holder, that the money belongs to you and that payments go to the correct person and account. We may ask for government-issued proof of identity, proof of your residential address issued no more than three months ago and proof that you control the payment method. Additional information may be requested when needed.

Checks can happen when you register, before a deposit or withdrawal, and once legal or risk thresholds are met. They may also be required after changes to your details or payment method, unusual activity, or other compliance concerns. KYC is obligatory when your payments reach 2,000 EUR in total. We may request a video call as part of the process.

Without the requested documents, we cannot pay you. Your account may be suspended and closed. If we cannot reach you within two weeks of a withdrawal request, the account is locked. Review of KYC documents can take up to 30 working days after you provide everything requested. Completing one review does not prevent us from requesting updated or additional evidence later.

Making a deposit

Use only a payment account or method that belongs to you. Third-party payment systems are prohibited, and winnings arising from third-party deposits are voided. We are not responsible for money lost through a third-party payment account.

The cashier shows the deposit limits for each method in C$. Ask support which available methods suit your country. Deposit limits cannot be applied to cryptocurrency deposits because of how those payments work.

Before you withdraw

Every deposit must be wagered once on slots or three times on other games before funds connected with it become available for withdrawal. If you make several deposits without playing, the wager is calculated on their total. Where money laundering or other fraud is suspected, we may require deposits to be wagered at least three times.

The minimum withdrawal is 30 CAD. Unless a promotion says otherwise, the maximum is 7,500 CAD a day, 15,000 CAD a week and 30,000 CAD a month. A winning balance above 30,000 CAD may be paid in monthly instalments of up to 30,000 CAD until the full amount is paid.

Wherever reasonably possible, a withdrawal, refund or reversal goes back to the original payment method and source of funds. If that route is unavailable, impossible or prohibited, we may choose an alternative. We may request ownership, source-of-funds or other verification before sending money. Progressive jackpot wins are paid in full.

Using bonuses

Only one bonus can be active at a time, and deposit bonuses cannot be combined. Each offer can carry its own eligibility, wagering, bet, expiry and cashout conditions. Bonus funds and resulting winnings become withdrawable only after the applicable wagering rules have been met.

Bonus abuse and advantage play lead to cancelled winnings. We may also refuse future bonuses. Winnings obtained dishonestly or in breach of the bonus rules may be void, and money obtained that way may be confiscated.

Asking for a refund

We consider a refund request only when you make it within 24 hours of the transaction. If you say another person accessed your account, the request must be made within 30 calendar days. Bonuses and winnings are deducted before the refund is calculated, and all costs of the refund process are yours.

Fees and taxes

You are responsible for all taxes and fees applied to your winnings under the rules where you live. We do not pay interest on deposited funds and does not provide currency conversion or exchange services.

When an account becomes dormant

Your account becomes dormant after twelve consecutive months without logging in. While it has a positive balance, we may charge a monthly administrative fee of at least 25 EUR or its equivalent in your active balance currency. We tell you by e-mail when dormant status applies. The fee stops when you return or the balance reaches zero.

Fraud, collusion and errors

Fraud, collusion, false or misleading information, manipulated documents, chargebacks, multiple accounts and attempts to bypass our controls can lead to account restrictions, voided winnings and closure. Payments connected with reasonable suspicion or system manipulation may be retained. We may withhold or confiscate funds where the law requires it or where we reasonably suspect funds to be linked to fraud, crime, sanctions breaches or a violation of these terms.

Tell us immediately if you find an error or incomplete result. Do not exploit it. A wager or payment affected by an error may be cancelled or settled again on the terms that should have applied. Money or winnings credited to you by mistake remain ours and are voided, and an amount withdrawn before the mistake is found becomes a debt you owe us.

How complaints work

You may complain free of charge within six months of the issue. For a game or event whose outcome becomes known later, that period begins when it is completed. Send the complaint through support or the Complaints form and include enough information and evidence for us to review it.

We confirm receipt within one week and explain how the review will proceed. We answer within four weeks. A complex case, or one where we still need details from you, may get one extension of up to four further weeks, and we tell you in writing. A complaint may be closed if requested information is not supplied in time. Responsible gaming complaints come first.

If you are not satisfied with the final answer, you can contact an independent ADR provider, the relevant gambling authority or a competent court.

Who are the named operators?

Two operating companies are named across our pages. Saphirix Solutions SRL, a Costa Rica company, holds licence no. 0000091 from the Tobique Gaming Commission. Kika Technology B.V., incorporated in Curaçao, is licensed by the Curaçao Gaming Authority under licence no. OGL/2023/147/0081.

Disputes go exclusively to arbitration in Curaçao under Curaçao civil procedure rules.

Can these terms change?

We review and may update these terms. We tell you about material changes in a timely and reasonable way and ask you to accept the updated terms. If you do not consent, you remain entitled to receive your outstanding account balance. The current English version applies if another edition or translation differs.